Privacy Policy
Last updated: January 15, 2026
1. Introduction
UK Repair Team ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our repair services and website.
2. Information We Collect
Personal Information
We collect personal information that you provide directly to us:
- Contact Information: Name, email address, phone number, and postal address
- Account Information: Username, password, and account preferences
- Service Information: Details about your equipment, repair history, and service requests
- Payment Information: Billing address and payment method details
Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Information: Pages visited, time spent on pages, and navigation patterns
- Cookies and Similar Technologies: Small data files stored on your device
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide repair services, process payments, and manage your account
- Communication: To send service updates, appointment confirmations, and respond to inquiries
- Customer Support: To provide technical support and resolve issues
- Improvement: To improve our services, website, and customer experience
- Legal Compliance: To comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in our operations
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
- Employee Training: Regular training on data protection and privacy practices
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with your consent)
You can control cookie settings through your browser preferences.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your personal information
- Withdrawal: Withdraw consent for processing (where applicable)
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When we no longer need your information, we will securely delete or anonymize it.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@ukrepairteam.com
- Phone: 02081 459 171